Twitter and Nonprofits

This actually was a post to the Progressive Exchange discussion list. I love twitter, which in some ways surprises me, and in some ways doesn't. It provides for me a sense of community, and a sense of what people I know and care about things I care about are talking about (in a certain realm, on other realms, not so much). I think that Twitter is, in many ways, a harbinger of the future - I think eventually, a lot of things that happen between people over the net will work a lot like twitter, even if it's not actually twitter - social networks carrying short snippets of people's thoughts, ideas and events. But right now, at this moment, twitter's demographic is both tiny and highly nonrepresentative of the population of the world. It is made up of people who are techically-oriented, largely affluent, and largely spend inordinate amounts of time in contact with electronic devices. We are still in innovator phase here, not even early adopters have signed on. There is no question that you will get out of twitter what you give. And, wow, yeah, you can be highly successful in twitter. And so what on earth does that really mean? If your organization's mission will be greatly benefited by making connections with the twitter demographic then, yeah, twitter makes tons of sense. And organizations and movements can certainly use twitter to organize - I think that's a great strategy - as long as the majority of those to be organized are on twitter - which is quite a stretch for most orgs or movements. But there is no way on earth that I am going to suggest that a client of mine whose demographic is mostly women over 50 that they even spend any time on twitter in trying to accomplish their mission, or even get the word out about what they are doing. Should the communications person use twitter to connect with other nonprofit communications professionals? Heck, yeah, I could easily argue it will help them in their work. Should they spend a bit of time tying their RSS feed (if they have one) to a twitter account? Sure, why not. But should the organization as a whole put resources into a "twitter strategy"? Or even a social network strategy? I'd be really hard pressed to suggest that they spend much of their meager resources on that. I know that people are doing fantastic work around the ways in which social networks can be powerful tools. And there are, for sure, some interesting case studies. And there are also some organizations for whom this makes sense, and who have the resources, and are ready to take good advantage of all of these tools, including twitter. But from my perspective, working with organizations that are sometimes having a hard time moving from a static website to a CMS, social networks in general, and twitter specifically, are a long way away. I feel like what happens all the time is that we nptechies grab onto a new technology, and the first thing we think is that we gotta get organizations using it. And people in orgs hear all this buzz about this thing or that thing, and feel hard pressed and stressed to get on the bandwagon. And I feel like we don't spend enough time thinking about whether or not it is appropriate - whether it makes sense, whether it really is going to benefit the mission of the organizations we work with.

Comments

I think the biggest pain

I think the biggest pain point that Twitter has is getting people to start using it. For the longest time I shunned Twitter without ever really giving it a chance, as it sounded dumb just by definition. But once I started using it, I fell in love with it.

I think you make a great point - Twitter is one of those "hey, why not" tie-ins for non-profits (and non-profit software vendors, as I hear their API is beautiful), but it is still a very small audience. While organizations may not have a fantastic return, there doesn't have to be a huge time investment.

Great blog by the way - keep up the great work! :)

I'm curious about how

I'm curious about how organizations can use Twitter. I think it's different for people -- for the reasons you cite. It's social and can help people stay in touch with the colleagues or peers or old friends or whatever.

But I'm really not sure how organizations can use it in service. Though I've been thinking some about organizations that need an immediate influx of something -- clothing donations to a women's shelter for example -- could us it.

Two use cases where I think

Two use cases where I think Twitter makes a lot of sense: 1) disaster and emergency situations and 2) direct action/civil disobedience organizing where distributed and decentralized communications can be very helpful in reacting quickly to new information. However, these two areas overlap very, very little with the vast majority of the nonprofit sector.

First of all, thanks for the

First of all, thanks for the mention in the carnival. As for Twitter, I think it is one of those tools that organizations can drive their vocal constituents to use on their behalf. If you have a constituent who has a lot to say and says it in an interesting way, get them to express those thoughts in tweets, and see how many other people can be reached.

this is such great advice.

this is such great advice. it is so tempting for those of us who are excited by the technology to see the opportunity and want to bring all of our constituents into the fold. I would love to see more dialog that helps us understand how to make the bridge and to track the evolution of the less-techy population so we can push the envelope a bit but not too much. I've just discovered your blog tonight and it is exactly what I've been looking for. Thank you for keeping this going!

"But there is no way on earth

"But there is no way on earth that I am going to suggest that a client of mine whose demographic is mostly women over 50 that they even spend any time on twitter in trying to accomplish their mission, or even get the word out about what they are doing."

That really sums it up for me, Michelle. I came across your post searching for exactly that sort of wisdom. I am volunteer Webster for a small, low-budget nonprofit that wants to boost its web presence. I know some of the larger nonprofits like ASPCA use social networking to good effect, but I think for my little technophobic group, that approach might be biting off more than they can chew. Wish we could afford to hire you! Thanks for the great advice.

This is a great post that I

This is a great post that I hope you revisit in 2009. I am convinced that a strategic plan is critical prior to just jumping into any of the web 2.0 Also, I am thinking about the need to train target markets how to use some of the social marketing tools like Twitter. Thanks for this excellent blog!!!!! Keep up the great work.

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